While Mountain Custom Computers strives to provide the very best in customer service and satisfaction, as a business we are required to maintain a set of terms and conditions that customers must adhere to when making purchases from our store. These terms and conditions serve to define and protect the rights of the customer as well as the rights of Mountain Custom Computers. This Standard Terms and Conditions Agreement contains the terms and conditions that apply to any order, purchase, receipt, delivery or use of any products from Mountain Custom Computers. By accepting delivery of the product purchased from Mountain Custom Computers and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for product (s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Mountain Custom Computers. These terms and conditions are subject to change without prior written notice at any time, in Mountain Custom Computers' sole discretion.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. You warrant that you are at least 18-years-old and you are legally capable of entering into binding contracts. If you are under 18-years-old, you warrant that you have obtained consent from your parent or guardian and they agree to be bound by these Terms on your behalf.
In the following document the terms used are defined as:
Advertised prices are in Australian Dollars and are inclusive of GST unless clearly stated otherwise, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. Terms of payment are within Mountain Custom Computers' sole discretion, and unless otherwise agreed to in writing by us, payment must be received by Mountain Custom Computers before we accept an order. Invoice amounts are due and payable within the period noted on the invoice, measured from the date of the invoice. Prices are subject to change without notice and are updated on a regular basis due to change of price from the manufacturers. Quotations given to customers or clients are valid for 72 hours unless stated otherwise.
To make payment through bank transfer, please complete the checkout process as normal. After the checkout is completed, you will be given an ORDER NUMBER and a confirmation email will be sent to the address that was used while checking out.
Following this step, you can continue with the bank transfer through your online bank account portal, mobile app or bank branch to the following account. Please mention your ORDER NUMBER in the payment description area when making the bank transfer.
The order will be processed once we get the bank transfer completion confirmation to our account.
Credit cardWe are currently working to enable online payment via debit card, credit card and other ways.
After the order has been shipped or completed by us, you will get an invoice per E-Mail.
After the order has been shipped or completed by us, you will get an invoice per E-Mail.
We make every effort in building, testing and dispatching the PCs within 2-3 weeks (excluding public holidays) of the order confirmation however in some very rare instances it may take longer due to unavailability of the components required by the customer or when a problem is detected during the testing phase of the PCs. After dispatch it generally takes around 1-3 days for the delivery at shipping address.
The products we ship out are properly packaged to avoid any damages during transit. In some cases, extra packaging material is put inside the assembled PCs that must be removed by the customers by opening the case before the PC is plugged in to the mains. In such cases, the customers are notified per E-Mail. These extra safety measures are to avoid hassles for both the customers and us.
Delivery periods given by Mountain Custom Computers are estimates only. We do not take responsibility in case of delays and associated damages, due to events beyond our reasonable control including but not limited to acts of God, public enmity, acts of government and related bodies, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
In case of errors made by customers e.g., inaccurate shipping address, customers are responsible for extra delivery charges and related expenses. If the customer fails to take delivery of the goods, the customer shall be responsible for the losses and damages.
Mountain Custom Computers provides shipping options upon checkout, these options are given to you (the customer) to elect to have your order dispatched via a courier or postal service. These couriers and postal services are 3rd party companies. The nature of items sold on our store means we cannot ship to P.O boxes. Items are shipped and delivered during business hours, Monday to Friday and as our couriers and delivery partners are separate entities Mountain Custom Computers cannot guarantee specific delivery times. Where parcel protection and insurance options are available but not selected by the customer upon checkout, Mountain Custom Computers is not liable for items damaged in transit. Where insurance or parcel protection options are offered they are done so by the third-party courier and Mountain Custom Computers will assist you in resolving any claims to the best of its ability. The courier, not Mountain Custom Computers is liable for any disputes arising from the handling or outcome of insurance claims. If you choose to pick up your order from our store, risk of all loss and damages is transferred to you upon payment and collection. If you elect to have your order shipped via 3rd party couriers all risk of loss and damage is transferred to you upon the order being dispatched from our premises.
All goods sold in Australia come with guarantees that cannot be excluded under Australian Consumer Law. Purchases made from Mountain Custom Computers are no exception and customers are entitled to repair or replacements in the event of a major failure, if a suitable replacement is not available customers are entitled to a refund.
Mountain Custom Computers’ policy on providing these guarantees is as followed:
If any item is clearly faulty, not as advertised or dangerous, it can be returned or exchanged within 7 days of purchase. However, the length and conditions of this warranty are set by the item distributors and manufacturers, not the retailer. As the retailer Mountain Custom Computers will accept returns and process all warranties for all items that do not display signs of physical damage, that are within the warranty period and are accompanied by a tax invoice. Mountain Custom Computers does not process the warranty past the point of returning it to the distributor or manufacturer. Any decisions to replace, repair or reject the warranty claim are solely that of the distributor or supplier and not that of Mountain Custom Computers. Similarly, the length of time it takes to complete a warranty claim also rests with the supplier or distributor in question and Mountain Custom Computers is not liable for damages or costs involved with the delay.
Standard RTB (Return to Base) Warranty: all warranty claims pertaining to Mountain Custom Computers will be handled on a per component, return to base basis. Mountain Custom Computers staff members will provide troubleshooting assistance in an effort to resolve the issue regardless of the nature of the fault where possible and within reason however if the fault requires the item to be replaced or repaired the customer is required to return it to the point of purchase (or place of origin if item was originally shipped via courier on initial order).
All valid warranty claims will receive free return shipping to the customer anywhere in Australia upon repair or replacement of the item in question by the distributor or manufacturer processing the claim. THERE ARE NO WARRANTIES FOR SOFTWARE.
Physical damage that voids warranty includes but is not limited to:
Mountain Custom computers is not required to provide a refund or replacement of any kind if the customer changes their mind. Items returned that do not meet requirements of the warranty conditions above will generally be rejected and all decisions are made at the Mountain Custom Computers sales manager’s discretion. A restocking fee may apply if the item is accepted for return to offset costs of processing and discounting the item for resale as it cannot be sold as new.
Due to the custom nature of the product, a pre-shipping cancellation fee of up to 25% of the order value applies once the order is confirmed and paid unless conditions warranting a return / cancellation / refund under ACCC regulation are met. eg. not as advertised or major fault that cannot be remedied within a reasonable time frame as determined by the Victorian Civil and Administrative Tribunal (VCAT).
Items suggested by Mountain Custom Computers, are done so in good faith based on information provided by the customer. If items are not compatible or do no work as described by a Mountain Custom Computers employee, catalogue or website prior to purchase the customer is entitled to an exchange or refund if the following conditions are met.
The incompatibly issue is a result of an oversight or error on the part of the Mountain Custom Computers employee, catalogue or website. If the customer omits information critical to identifying the issues prior to sale then Mountain Custom Computers is not liable an exchange, credit or refund is become governed by the ‘Change of Mind Returns’ policy above.
The recommendation can be shown in the form of an email, web page, written guarantee or be validated by a Mountain Custom Computers employee. If the customer claims a recommendation was made without evidence or corroboration by a Mountain Custom Computers staff member the decision to exchange, credit or refund becomes governed by the ‘Change of Mind Returns’ policy above.
Components used in assembling our Custom PCs are 100% brand new and covered by full Australian warranty from date of purchase. The selection process is done by the assembling technician under their best judgment on a case by case basis. If a customer wishes to select the exact model to be used in a custom PC ordered online, they must get email confirmation from our staff member prior to purchase. We will do our best to accommodate customers where possible but make no guarantees beyond that which is advertised unless contacted prior to purchase, not after.
Mountain Custom Computers is dedicated to keeping all customer information secure and private. We do not sell, pass on make customer information available to any 3rd parties unless ordered to do so by a court of law. The information collected is done so solely for the purpose of tracking orders, providing customer service and delivering items to customers. When making purchases from our website all your financially sensitive or personal data is secured with industry standard SSL encryption to ensure its privacy and security.
You agree and represent that you are buying the products governed by this Agreement for your own use and not for resale. Mountain Custom Computers has separate terms and conditions governing resales and transactions outside the Australia/New Zealand. Warranty is not transferable.
Products and parts may become unavailable while processing an order. Mountain Custom Computers reserves the right to replace unavailable parts through equivalent parts.
While we carefully selected our images and descriptions to best reflect each product, it should be used as a guide only. Actual products may vary in colour, features and size as manufacturers alter their production.